These store terms explain the basic way orders, stock, payments and delivery are handled on the Onke direct store.
Products are offered subject to availability. Stock shown on the website may be reserved temporarily while a customer completes payment.
Prices displayed at checkout are shown in South African rand. The final order total includes the selected products, applicable discounts and the delivery charge shown before payment.
An order is treated as paid only after the selected payment provider confirms the payment to Onke Commerce.
Delivery time estimates depend on the selected courier and destination. Tracking information is provided when available from the courier.
Requests are handled according to the store's applicable return/refund policy and South African consumer law. Contact Onke & Co Naturals with the order number so the team can assist.